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FAQ

I JUST BOUGHT A PRODUCT AND I HAVE NOT RECEIVED IT YET?

Always make sure you check your spam folder. If it is not there make sure to contact me via the contact page, located in the menu above. You may also try contacting me through social media.



DO I NEED PAYPAL TO BUY ANY OF YOUR PRODUCTS?

No, PayPal gives you the option to pay with your card once you proceed to checkout. Although, I do offer additional checkout options.



I HAVE OTHER QUESTIONS AND CONCERNS, HOW DO I CONTACT YOU?

Contact me via The contact tab above in the menu. Otherwise, contact me via email {brobeatztv@gmail.com}



I AM TRYING TO DOWNLOAD FREE CONTENT, BUT THE LINK ISN'T WORKING. WHAT DO I DO?

All you have to do is go to the contact form and let me know that the link is down. Once your message is received, I will notify you when the link is fixed.



WILL THE CONTENT I BUY OR DOWNLOAD FOR FREE BE ROYALTY FREE?

Yes, everything I create will be royalty free. Meaning, you can create & sell what you create with those items however you please. In cases of landing a placement with any of my products. Only the items that include an "Clearance" License will you need to contact me. Items that include "Clearance" Licenses will have a Gold symbol on the front of the artwork. There will also be a notice (in bold) on the product page in the description. Lastly, you will receive a sample clearance license within the product you download. This will include all details & contact information.



I HAVE A MAC AND MY DOWNLOAD ISN'T WORKING. WHAT DO I DO?

You need to download either Winrar or UnrarX. All Files are compressed, so you need an application that will un-compress these files. I do have a tutorial on this topic if you need further instruction. If all else fails, just contact me via email.



WHAT'S THE REFUND POLICY?

All purchases are final. No refunds may be issued under any circumstances because once a digital product has been sent, it cannot be revoked. By purchasing, you are agreeing to these terms. However; If the buyer purchases the same product more than 1x, a refund may be issued through contact with me. I also provide a completely thorough preview/demo of every product so you know exactly what you are getting.



SOMETHING WENT WRONG WHILE PURCHASING A PRODUCT! HELP!

Don't panic, If you ever have any issues while purchasing/downloading an item just send me an email. It always helps to message me on social media as well (I don't typically check my email every single day).